If your account stops working and you can't log in any more, you can contact your server admin's public email address to ask them for help.
Every Mastodon server has a public email address on its About page:
1. Go to your server's website
2. Click "Learn more" (or ⋯ if you're using a phone)
3. The contact email address will be in the middle of the screen labelled "CONTACT:"
4. Send the admin an email explaining your problem
You don't need to be logged in to see a server's About page.
@feditips hasn’t ever worked for my CALC key .art account
I don't know if calckey forces its admins to create a public email address?
The installation process on a Mastodon server makes a public email address compulsory, certain admin functions will not activate without one.
(BTW for anyone concerned about privacy, the public email address doesn't have to be the same as the admin's main one.)
@feditips I’ve tried the admin address several times months apart but no response
Oh no, sorry to hear that. I wonder if the emails are not getting through, or if the admin just isn't replying?
@feditips don’t know – I gave up after a while, it wasn’t important in the long run