How Long Does It Take To Fix an eBook?
https://shkspr.mobi/blog/2011/06/how-long-does-it-take-to-fix-an-ebook/
Four months ago, I wrote to Waterstones about an error in an eBook I purchased from them.
I've finally received a reply...
Dear Terence,
Some time ago you contacted us regarding the following eBook title, "One of Our Thursdays is Missing (eBook): Thursday Next Series, Book 6" (ISBN: 9781444713039). We have had our eBook supplier investigate the content issue of this eBook title in conjunction with the publishers. They have confirmed that this title has been corrected.
Our suppliers have said, "We apologize for any delay that it has taken to resolve this issue. Issues with content require corrections from the publisher and can often take weeks or months to resolve.Unfortunately the time it took to correct this issue was due to delays from the publisher and not OverDrive."
You will now be able to purchase and download the correct content for this title if you wish to do so. Please accept my apologies for the delay.
Kind regards,
In fairness, they did refund the cost of the ebook. Rather annoyingly, they revoked my access to download it again.
I realise that it must take some time to find a sober editor in a publishing company - but 12 weeks to replace one image with another really doesn't seem right.
It's sloppy errors and poor customer service like this which will kill the eBook revolution.
Or, perhaps, that's just what some publishers want...?
Wer sich - wie ich - im größten Buchladen Europas (Waterstones in London) vor das Regal mit Laufbüchern stellt und sich genau EIN Buch kaufen möchte, der hat bei dieser großen Auswahl echt ein Problem bei der Entscheidungsfindung
Three Good Things:
• Realised I had £10 credit on my Waterstones account
• Found this brand new copy of the ENTIRE Court of Owls Saga for £8.99
• Nerd lady in the shop high-fived me for the purchase
#3GoodThings @3goodthings
#Batman #CourtOfOwls #Books #Comics #ScottSnyder #GregCapullo #DCComics #Waterstones #WaterstonesBookShop
@fixatedpersonsunit just bought it from #waterstones Thanks!
https://www.waterstones.com/book/careless-people/sarah-wynn-williams/9781035065929
oh and will be passing it on to my friend after I read it who will do the same, etc, etc
I went to a bookstore today and found a manga i really want to read. The price on the back was in both USD and CAD. Fine, but I only have Sterling.
So I went to the desk and asked them for the price in local currency.
"Oh, that's £48."
"But it's only $47 American. (£37)"
"Well, what can I say?"
I dipped.
Argh, #Waterstones have a 25% off pre orders sale this weekend but WHY is it the weekend before payday!? #bookstodon
Definitely not feeding my #book addiction that is definitely not one regardless of what you say, that I'm not addicted to at all at #Waterstones
Seriously though, not addicted, just really like books and this gives me a 5% discount at Waterstones (and maybe some other things) above the normal loyalty card.
It’s very apt that #bluemonday falls on the orange #InaugurationDay
#brewmonday #Waterstones #chelmsford
When Sergeant Wigan stops to escort a swaying reveler home at the end of his late shift, he is spun a tale of the ups and downs of a life spent collecting and selling rare books.
His new companion, Michael Fisk, has been celebrating the acquisition of a signed copy of Keats’ Endymion, and a trip into Fisk’s library is enough to convince Wigan to begin his own collection.
Just done my last stealth book signing of the year at #Waterstones #Abergavenny. Thank you for making me feel so welcome guys and cannot wait to work with you in the future! Signed copies of #BecomingDrJones up for grabs now!!
Normally, this time of year, I'd be pushing my #Waterstones and #Amazon links, but this time, if you're more environmentally conscious, please consider second-hand book retailers
You'll find most of my ten publications, including #poetry collections I've authored, a co-authored pamphlet, other titles I've translated and #anthologies I've co-edited
Whether you love poetry, #history or #children's #literature in #Gaelic, English, or #Polari there's something for everyone
I am trying to move away from Amazon a bit more, but my gods, other sites don't help to make it worth it when I have to spend half my time chasing orders that are stuck at processing or the incorrect thing being sent. Looking at you, Waterstones and Etsy!!
Cashed in my points for a free book which being book of the month entitled me to a free coffee #Waterstones #chelmsford #freebie #wednesday
How does a larger retailer bounce back from the Covid Pandemic and the rise of Amazon? James Daunt, CEO of Barnes & Noble has an answer
https://zurl.co/K6yE
#growth #innovation #therebootchronicles #deandebiase #BuildBuyBorrow #books #Literature #Retail #Retailers #Booksellers #Bookstores #trust #community #Barnes&Noble #Amazon #Kindle #Waterstones #IndependentBookseller #goodreads #newstores #InternalGrowth #YoungAdults #YABooks #Covid #Lockdown #Target #CVS #Walgreens
Usually like getting emails from #Waterstones to see what’s happening, but I just HAD to reply to this one.
#Books
#Waterstones was my favourite shop to browse in as a child, so spotting my book (and displayed so prominently!) brought me a bolt of joy today. Love thinking of #Autistic kids discovering it while browsing.
It’s the first anniversary of the launch of #BecomingDrJones Thank you to #Waterstones and my great friend #JohnRhysDavies for being at my side during the adventure of a lifetime!
Please help other people find this book #Dyslexia #Wildlife #Adventure
https://www.waterstones.com/book/becoming-dr-jones/dr-rhys-jones/9781472299598