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#Waterstones

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How Long Does It Take To Fix an eBook?

shkspr.mobi/blog/2011/06/how-l

Four months ago, I wrote to Waterstones about an error in an eBook I purchased from them.

I've finally received a reply...

Dear Terence,

Some time ago you contacted us regarding the following eBook title, "One of Our Thursdays is Missing (eBook): Thursday Next Series, Book 6" (ISBN: 9781444713039). We have had our eBook supplier investigate the content issue of this eBook title in conjunction with the publishers. They have confirmed that this title has been corrected.

Our suppliers have said, "We apologize for any delay that it has taken to resolve this issue. Issues with content require corrections from the publisher and can often take weeks or months to resolve.Unfortunately the time it took to correct this issue was due to delays from the publisher and not OverDrive."

You will now be able to purchase and download the correct content for this title if you wish to do so. Please accept my apologies for the delay.

Kind regards,

In fairness, they did refund the cost of the ebook. Rather annoyingly, they revoked my access to download it again.

I realise that it must take some time to find a sober editor in a publishing company - but 12 weeks to replace one image with another really doesn't seem right.

It's sloppy errors and poor customer service like this which will kill the eBook revolution.

Or, perhaps, that's just what some publishers want...?

Terence Eden’s Blog · How Long Does It Take To Fix an eBook?
More from Terence Eden

I went to a bookstore today and found a manga i really want to read. The price on the back was in both USD and CAD. Fine, but I only have Sterling.

So I went to the desk and asked them for the price in local currency.

"Oh, that's £48."

"But it's only $47 American. (£37)"

"Well, what can I say?"

I dipped.

Definitely not feeding my #book addiction that is definitely not one regardless of what you say, that I'm not addicted to at all at #Waterstones :ablobcatnodfast:

Seriously though, not addicted, just really like books and this gives me a 5% discount at Waterstones (and maybe some other things) above the normal loyalty card.

When Sergeant Wigan stops to escort a swaying reveler home at the end of his late shift, he is spun a tale of the ups and downs of a life spent collecting and selling rare books.

His new companion, Michael Fisk, has been celebrating the acquisition of a signed copy of Keats’ Endymion, and a trip into Fisk’s library is enough to convince Wigan to begin his own collection.

Normally, this time of year, I'd be pushing my #Waterstones and #Amazon links, but this time, if you're more environmentally conscious, please consider second-hand book retailers

You'll find most of my ten publications, including #poetry collections I've authored, a co-authored pamphlet, other titles I've translated and #anthologies I've co-edited

Whether you love poetry, #history or #children's #literature in #Gaelic, English, or #Polari there's something for everyone

abebooks.co.uk/servlet/SearchR

www.abebooks.co.ukMac Tuairneir Marcas - AbeBooksLus na TÃ ise / Lavender by Mac an Tuairneir, Marcas and a great selection of related books, art and collectibles available now at AbeBooks.co.uk.

I am trying to move away from Amazon a bit more, but my gods, other sites don't help to make it worth it when I have to spend half my time chasing orders that are stuck at processing or the incorrect thing being sent. Looking at you, Waterstones and Etsy!!