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joanyMy biggest question since i was hijacked into ITSM was. How long emails can you write until users stop reading? How big is the question to answer ratio?2 lines? 2 out of 4 questions?<a href="https://mastodon.bsd.cafe/tags/servicemanagement" class="mention hashtag" rel="nofollow noopener" target="_blank">#servicemanagement</a> <a href="https://mastodon.bsd.cafe/tags/users" class="mention hashtag" rel="nofollow noopener" target="_blank">#users</a> <a href="https://mastodon.bsd.cafe/tags/itsm" class="mention hashtag" rel="nofollow noopener" target="_blank">#itsm</a>

Andrew MelderPart of me doesn't like when I predict something bad about to occur during an IT Major Incident and it happens exactly as I said it would 5 minutes later.But if I'm honest, the ego part of me loves it :D<a href="https://mastodon.online/tags/ITSM" class="mention hashtag" rel="nofollow noopener" target="_blank">#ITSM</a> <a href="https://mastodon.online/tags/ServiceManagement" class="mention hashtag" rel="nofollow noopener" target="_blank">#ServiceManagement</a>

learntec20BMC Remedy Smart Reporting Overview <a href="https://zurl.co/nkf76" rel="nofollow noopener" translate="no" target="_blank">https://zurl.co/nkf76</a> <a href="https://mastodon.social/tags/BMCRemedy" class="mention hashtag" rel="nofollow noopener" target="_blank">#BMCRemedy</a> <a href="https://mastodon.social/tags/SmartReporting" class="mention hashtag" rel="nofollow noopener" target="_blank">#SmartReporting</a> <a href="https://mastodon.social/tags/BMCSmartReporting" class="mention hashtag" rel="nofollow noopener" target="_blank">#BMCSmartReporting</a> <a href="https://mastodon.social/tags/BMCITSM" class="mention hashtag" rel="nofollow noopener" target="_blank">#BMCITSM</a> <a href="https://mastodon.social/tags/ITSMReporting" class="mention hashtag" rel="nofollow noopener" target="_blank">#ITSMReporting</a> <a href="https://mastodon.social/tags/DataAnalytics" class="mention hashtag" rel="nofollow noopener" target="_blank">#DataAnalytics</a> <a href="https://mastodon.social/tags/ServiceManagement" class="mention hashtag" rel="nofollow noopener" target="_blank">#ServiceManagement</a> <a href="https://mastodon.social/tags/ITServiceManagement" class="mention hashtag" rel="nofollow noopener" target="_blank">#ITServiceManagement</a> <a href="https://mastodon.social/tags/RemedyTools" class="mention hashtag" rel="nofollow noopener" target="_blank">#RemedyTools</a> <a href="https://mastodon.social/tags/ITSMTools" class="mention hashtag" rel="nofollow noopener" target="_blank">#ITSMTools</a> <a href="https://mastodon.social/tags/ServiceDeskSolutions" class="mention hashtag" rel="nofollow noopener" target="_blank">#ServiceDeskSolutions</a> <a href="https://mastodon.social/tags/ITReports" class="mention hashtag" rel="nofollow noopener" target="_blank">#ITReports</a> <a href="https://mastodon.social/tags/RemedyReporting" class="mention hashtag" rel="nofollow noopener" target="_blank">#RemedyReporting</a> <a href="https://mastodon.social/tags/BusinessAnalytics" class="mention hashtag" rel="nofollow noopener" target="_blank">#BusinessAnalytics</a> <a href="https://mastodon.social/tags/ITDashboard" class="mention hashtag" rel="nofollow noopener" target="_blank">#ITDashboard</a> <a href="https://mastodon.social/tags/ITIL" class="mention hashtag" rel="nofollow noopener" target="_blank">#ITIL</a>

ToastieIs the IT organization investing in IT or just spending budget? 79% of organizations want better ability to measure and attribute service quality (Scopism Global SIAM Survey 2023) Find out how SIAM can help you here: <a href="https://buff.ly/49rLV6P" rel="nofollow noopener" translate="no" target="_blank">https://buff.ly/49rLV6P</a> <a href="https://techhub.social/tags/SIAM" class="mention hashtag" rel="nofollow noopener" target="_blank">#SIAM</a> <a href="https://techhub.social/tags/ServiceIntegration" class="mention hashtag" rel="nofollow noopener" target="_blank">#ServiceIntegration</a> <a href="https://techhub.social/tags/ServiceManagement" class="mention hashtag" rel="nofollow noopener" target="_blank">#ServiceManagement</a>

ToastieCan your organization define the real-time value of IT services and attribute vendor value? 57% of organizations want better ability to measure & attribute service costs. (Scopism Global SIAM Survey 2023) Find out how SIAM can help you here: <a href="https://www.bcs.org/qualifications-and-certifications/certifications-for-professionals/governance-certifications/" rel="nofollow noopener" translate="no" target="_blank">https://www.bcs.org/qualifications-and-certifications/certifications-for-professionals/governance-certifications/</a> <a href="https://techhub.social/tags/SIAM" class="mention hashtag" rel="nofollow noopener" target="_blank">#SIAM</a> <a href="https://techhub.social/tags/ServiceIntegration" class="mention hashtag" rel="nofollow noopener" target="_blank">#ServiceIntegration</a> <a href="https://techhub.social/tags/ServiceManagement" class="mention hashtag" rel="nofollow noopener" target="_blank">#ServiceManagement</a>

Josh “Space Phrasing” CubertWho am I to complain though? This wine was — and I shit you not — sent to me as a thank-you gift from Zendesk. <a href="https://hactivedirectory.com/tags/actualstories" rel="nofollow noopener" target="_blank">#actualstories</a> <a href="https://hactivedirectory.com/tags/zendesk" rel="nofollow noopener" target="_blank">#zendesk</a> <a href="https://hactivedirectory.com/tags/itindustry" rel="nofollow noopener" target="_blank">#itindustry</a> <a href="https://hactivedirectory.com/tags/servicemanagement" rel="nofollow noopener" target="_blank">#servicemanagement</a> <a href="https://hactivedirectory.com/tags/secops" rel="nofollow noopener" target="_blank">#secops</a> <a href="https://hactivedirectory.com/tags/it" rel="nofollow noopener" target="_blank">#it</a> <a href="https://hactivedirectory.com/tags/wine" rel="nofollow noopener" target="_blank">#wine</a> <a href="https://hactivedirectory.com/tags/winebutfancy" rel="nofollow noopener" target="_blank">#winebutfancy</a>

Andrew MelderRealities of being an ITSM Change Practice Owner / Manager: <a href="https://andrewmelder.com/2024/11/11/realities-of-being.html" rel="nofollow noopener" translate="no" target="_blank">https://andrewmelder.com/2024/11/11/realities-of-being.html</a><a href="https://me.dm/tags/ITSM" class="mention hashtag" rel="nofollow noopener" target="_blank">#ITSM</a> <a href="https://me.dm/tags/ServiceManagement" class="mention hashtag" rel="nofollow noopener" target="_blank">#ServiceManagement</a> <a href="https://me.dm/tags/ChangeEnablement" class="mention hashtag" rel="nofollow noopener" target="_blank">#ChangeEnablement</a> <a href="https://me.dm/tags/ChangeManagement" class="mention hashtag" rel="nofollow noopener" target="_blank">#ChangeManagement</a>

Josh “Space Phrasing” Cubert Ok, at a client site right now for a meeting I was just told that the highest level solutions experts in the company weren't able to work out when to use Public Comment and Internal Comment, and could we just disable Internal because then they'd stop replying to the requester in a way that the requester would never see? It's not a problem for any other group, just for The Smartest People. The same people, in fact, that needed ticket group admin because they didn't want to have to put in requests for another team that owns the product to make changes (but they want us to make this change because Internal vs. Public is really really hard). <a href="https://hactivedirectory.com/tags/servicemanagement" rel="nofollow noopener" target="_blank">#servicemanagement</a> <a href="https://hactivedirectory.com/tags/operationsmanagement" rel="nofollow noopener" target="_blank">#operationsmanagement</a> <a href="https://hactivedirectory.com/tags/operations" rel="nofollow noopener" target="_blank">#operations</a> <a href="https://hactivedirectory.com/tags/infosec" rel="nofollow noopener" target="_blank">#infosec</a> <a href="https://hactivedirectory.com/tags/secops" rel="nofollow noopener" target="_blank">#secops</a> <a href="https://hactivedirectory.com/tags/devops" rel="nofollow noopener" target="_blank">#devops</a> <a href="https://hactivedirectory.com/tags/it" rel="nofollow noopener" target="_blank">#it</a> <a href="https://hactivedirectory.com/tags/technology" rel="nofollow noopener" target="_blank">#technology</a> <a href="https://hactivedirectory.com/tags/techcompanies" rel="nofollow noopener" target="_blank">#techcompanies</a> <a href="https://hactivedirectory.com/tags/shitpeoplesay" rel="nofollow noopener" target="_blank">#shitpeoplesay</a>

BlueSpiceMissed the <a href="https://fosstodon.org/tags/LunchTimeTalk" class="mention hashtag" rel="nofollow noopener" target="_blank">#LunchTimeTalk</a> on <a href="https://fosstodon.org/tags/ITSM" class="mention hashtag" rel="nofollow noopener" target="_blank">#ITSM</a>? Don't worry, there's a new date! 🥙🫑 How can you implement successful <a href="https://fosstodon.org/tags/IT" class="mention hashtag" rel="nofollow noopener" target="_blank">#IT</a> <a href="https://fosstodon.org/tags/ServiceManagement" class="mention hashtag" rel="nofollow noopener" target="_blank">#ServiceManagement</a> with <a href="https://fosstodon.org/tags/BlueSpice" class="mention hashtag" rel="nofollow noopener" target="_blank">#BlueSpice</a> for your company in the <a href="https://fosstodon.org/tags/wiki" class="mention hashtag" rel="nofollow noopener" target="_blank">#wiki</a>? We'll show you. <a href="https://bluespice.com/itsm-in-the-wiki/" rel="nofollow noopener" translate="no" target="_blank">https://bluespice.com/itsm-in-the-wiki/</a><a href="https://fosstodon.org/tags/OpenSource" class="mention hashtag" rel="nofollow noopener" target="_blank">#OpenSource</a> <a href="https://fosstodon.org/tags/KnowledgeManagement" class="mention hashtag" rel="nofollow noopener" target="_blank">#KnowledgeManagement</a> <a href="https://fosstodon.org/tags/Documentation" class="mention hashtag" rel="nofollow noopener" target="_blank">#Documentation</a> <a href="https://fosstodon.org/tags/ProTalk" class="mention hashtag" rel="nofollow noopener" target="_blank">#ProTalk</a>

Andrew MelderI use this GIF at least once a quarter. Scarily, I've used it probably 5 times in the last week alone!The GIF is never wrong and always relevant.Annual leave for next Monday seems like an idea.<a href="https://melder.social/tags/Technology" class="mention hashtag" rel="nofollow noopener" target="_blank">#Technology</a> <a href="https://melder.social/tags/ServiceManagement" class="mention hashtag" rel="nofollow noopener" target="_blank">#ServiceManagement</a> <a href="https://melder.social/tags/ChangeManagement" class="mention hashtag" rel="nofollow noopener" target="_blank">#ChangeManagement</a> <a href="https://melder.social/tags/ITSM" class="mention hashtag" rel="nofollow noopener" target="_blank">#ITSM</a>

Andrew MelderIf you only test your failover systems once when setting them up & don't test them periodically since; expect me to point and laugh hard when it all falls over during an actual incident. <a href="https://melder.social/tags/Technology" class="mention hashtag" rel="nofollow noopener" target="_blank">#Technology</a> <a href="https://melder.social/tags/ServiceManagement" class="mention hashtag" rel="nofollow noopener" target="_blank">#ServiceManagement</a> <a href="https://melder.social/tags/ITSM" class="mention hashtag" rel="nofollow noopener" target="_blank">#ITSM</a> <a href="https://melder.social/tags/CowboyIT" class="mention hashtag" rel="nofollow noopener" target="_blank">#CowboyIT</a>

Dolf van der Haven 🐘🐓I'm excited to share the news of the launch of a set of new, concise and foremost FREE service management guidance called ITSM.express. This body of knowledge was produced by a great team, including Stefan Ondek, PMP, Johann Botha, Etienne Shardlow, Suzanne Van Hove and myself. The material is freely available under a Creative Commons license at <a href="https://itsm.express/" target="_blank" rel="nofollow noopener" translate="no">https://itsm.express/</a>. Let us know what you think about it and share what you have done with it. <a href="https://mstdn.social/tags/itsm" class="mention hashtag" rel="tag">#itsm</a> <a href="https://mstdn.social/tags/servicemanagement" class="mention hashtag" rel="tag">#servicemanagement</a> <a href="https://mstdn.social/tags/payitforward" class="mention hashtag" rel="tag">#payitforward</a>

AndiMannAs an aside, I'm not sure anything can redeem prescriptive <a href="https://masto.ai/tags/ITSM" class="mention hashtag" rel="nofollow noopener" target="_blank">#ITSM</a> & <a href="https://masto.ai/tags/ITIL" class="mention hashtag" rel="nofollow noopener" target="_blank">#ITIL</a> methodologies, even <a href="https://masto.ai/tags/GenAI" class="mention hashtag" rel="nofollow noopener" target="_blank">#GenAI</a>. But core ITSM disciplines are still critical. If vendors can make <a href="https://masto.ai/tags/ServiceManagement" class="mention hashtag" rel="nofollow noopener" target="_blank">#ServiceManagement</a> fast, easy, flexible, *maybe* it survives <a href="https://masto.ai/tags/Agile" class="mention hashtag" rel="nofollow noopener" target="_blank">#Agile</a>, <a href="https://masto.ai/tags/DevOps" class="mention hashtag" rel="nofollow noopener" target="_blank">#DevOps</a>, <a href="https://masto.ai/tags/CloudOps" class="mention hashtag" rel="nofollow noopener" target="_blank">#CloudOps</a>, <a href="https://masto.ai/tags/SRE" class="mention hashtag" rel="nofollow noopener" target="_blank">#SRE</a> revolution?

Andrew MelderOh I’ve been in this situation, not good for a resolution any time soon; however it’s also in these situations where someone hopefully sees something no one else has noticed until now. Optus CEO says teams don't know the cause of the outage: <a href="https://www.abc.net.au/news/2023-11-08/optus-outage-live-blog/103076996" rel="nofollow noopener" translate="no" target="_blank">https://www.abc.net.au/news/2023-11-08/optus-outage-live-blog/103076996</a><a href="https://melder.social/tags/Optus" class="mention hashtag" rel="nofollow noopener" target="_blank">#Optus</a> <a href="https://melder.social/tags/Telecommunications" class="mention hashtag" rel="nofollow noopener" target="_blank">#Telecommunications</a> <a href="https://melder.social/tags/ServiceManagement" class="mention hashtag" rel="nofollow noopener" target="_blank">#ServiceManagement</a> <a href="https://melder.social/tags/OptusOutage" class="mention hashtag" rel="nofollow noopener" target="_blank">#OptusOutage</a>

Andrew MelderSo nationwide Optus outage hey? As a Technology Major Incident Manager, I’m always so curious on how these are being managed within a company, especially with the level of public scrutiny something like a Telecommunications outage has. <a href="https://melder.social/tags/Optus" class="mention hashtag" rel="nofollow noopener" target="_blank">#Optus</a> <a href="https://melder.social/tags/Telecommunications" class="mention hashtag" rel="nofollow noopener" target="_blank">#Telecommunications</a> <a href="https://melder.social/tags/ServiceManagement" class="mention hashtag" rel="nofollow noopener" target="_blank">#ServiceManagement</a>

Daniela AzevedoO itSMF Portugal fez 20 anos. E que gosto tem sido colaborar e assistir à sua evolução. <a href="https://mas.town/tags/itsmfportugal" class="mention hashtag" rel="nofollow noopener" target="_blank">#itsmfportugal</a> <a href="https://mas.town/tags/servicemanagement" class="mention hashtag" rel="nofollow noopener" target="_blank">#servicemanagement</a> <a href="https://mas.town/tags/20anos" class="mention hashtag" rel="nofollow noopener" target="_blank">#20anos</a>

Matt BeranWe've started a discord for Service Management professionals. So if you're an <a href="https://hachyderm.io/tags/ITSM" class="mention hashtag" rel="nofollow noopener" target="_blank">#ITSM</a> geek or just looking to expand your network of <a href="https://hachyderm.io/tags/ServiceManagement" class="mention hashtag" rel="nofollow noopener" target="_blank">#ServiceManagement</a> professionals, please find us at openservicecommunity.com to signup!

David SandilandsDelighted to receive a copy of <a href="https://bird.makeup/users/packtpublishing" class="u-url mention" rel="nofollow noopener" target="_blank">@packtpublishing</a> "A Practical Guide to Service Management" by Keith D. Sutherland and Lawrence J 'Butch' Sheets to review. <a href="https://amazon.co.uk/Practical-Guide-Service-Management-implementing" rel="nofollow noopener" translate="no" target="_blank">https://amazon.co.uk/Practical-Guide-Service-Management-implementing</a>Service Management has been a big part of my career so I look forward to reading. <a href="https://fosstodon.org/tags/books" class="mention hashtag" rel="nofollow noopener" target="_blank">#books</a> <a href="https://fosstodon.org/tags/servicemanagement" class="mention hashtag" rel="nofollow noopener" target="_blank">#servicemanagement</a>

Andrew MelderSpent a lot of today being a very stereotypical Change Manager a.k.a the one who rejects work being done. It annoys me to reject things, I prefer to let work happen. But I’m pretty clear with the requirements and if they can’t even bother doing the basics; I’ve got no issues telling people to go back and do better!<a href="https://melder.social/tags/ITSM" class="mention hashtag" rel="nofollow noopener" target="_blank">#ITSM</a> <a href="https://melder.social/tags/ServiceManagement" class="mention hashtag" rel="nofollow noopener" target="_blank">#ServiceManagement</a>

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