Africa: Ajua Merges With Rms to Expand African Customer Experience Reach: [Daba Finance] TLDR http://newsfeed.facilit8.network/TMVpZ7 #Africa #CustomerExperience #Ajua #RMS #BusinessExpansion

Sendbird revolutionizes customer experience with AI-powered platform, transforming interactions for global brands like DoorDash and Yahoo Sports. Intelligent agents are reshaping customer service. #AI #CustomerExperience

Explore how CRM and CDP integration, powered by AI, transforms personalized customer experience (CX). Learn real-world use cases from different industries. https://hackernoon.com/personalized-cx-the-crm-and-cdp-blueprint-for-modern-enterprises #customerexperience

Solving Customer Experience Challenges with Event-Led Integration

Event-led integration offers a transformative solution. By enabling organizations to detect and respond to customer interactions and operational…
#NewsBeep #News #US #USA #UnitedStates #UnitedStatesOfAmerica #Computing #Customerexperience #Technology
https://www.newsbeep.com/us/74790/

Moving house sucks even at the best of all times. It is a lot of effort and requires trustworthy partners. Are moving companies up to the job?

A case study.

https://zurl.co/Ifkfb

Hyundai Department Store Co. launches its first in-house café brand 'Till White', opening at The Hyundai Seoul, aiming to enhance customer experience and expand its experiential retail strategy.
#YonhapInfomax #HyundaiDepartmentStore #TillWhite #CafeBrand #CustomerExperience #TheHyundaiSeoul #Economics #FinancialMarkets #Banking #Securities #Bonds #StockMarket
https://en.infomaxai.com/news/articleView.html?idxno=75791

Update: After complaining loudly in chat with customer service, Uber ended up refunding the whole ride. I am glad they chose to do the right thing. I just wish it didn’t take so much work to get them to do so.

Uber would rather keep some money than make things right for a customer.

Yesterday’s ride had a tire fail about 30 minutes from our final destination. The driver, who was really nice, had to cancel the ride before getting us home. My daughter and I had to call for (and pay for) another ride to finally get home.

Uber charged me for the full ride even though we were about a dozen miles from the destination.When I asked for that to be reviewed and get a partial refund, they said no.

I don’t use ride share much, I am glad there is still competition because I will be using other ways of getting around instead of Uber.

The shortsightedness of Uber customer service to cling onto a money instead of making things right has lost them a customer and garnered them negative social posts about the experience.

I’m sure that me not using their service occasionally won’t hurt their bottom line. Nor will this post do much damage — though you can help spread it with a boost.

That’s the sad thing about large corporations, they don’t feel the repercussions of their bad behavior. It sucks.

But, I will still vote with my money and not give Uber any.

In the age of social media, customer experience isn't just a department, it's your brand's survival strategy.

Read more https://lttr.ai/AhLw7

Stygian torment as a Service: #Comcast-#Xfinity and Why #CustomerExperience as a Discipline Is often A Demented Circus of Rage.

"...I went on endless loops trying to give Xfinity money, and they would not allow me to. Read that again: I wanted to pay, and they made it a nearly insurmountable obstacle.

That is an incandescent level of stupid."

https://zeruch.wordpress.com/2025/07/11/stygian-torment-as-a-service-comcast-xfinity-and-why-customer-experience-as-a-discipline-is-often-a-demented-circus-of-rage/

This Artificial Intelligence (AI) Stock Is Going to Soar After Aug. 5

Lemonade is an insurance technology company using artificial intelligence (AI) to improve the customer experience and to price…
#NewsBeep #News #US #USA #UnitedStates #UnitedStatesOfAmerica #Artificialintelligence #AI #ArtificialIntelligence #Customerexperience #IFP #insurancetechnologycompany #Lemonade #Technology
https://www.newsbeep.com/us/47237/

In the age of social media, customer experience isn't just a department, it's your brand's survival strategy.

Read more https://lttr.ai/AhBX8

How AI is changing the way companies listen and build products, with Brad Anderson of Qualtrics - Brad Anderson at Qualtrics Tower in Seattle, where he sat down to talk about AI, ... - https://www.geekwire.com/2025/how-ai-is-changing-the-way-companies-listen-and-build-with-qualtrics-product-chief-brad-anderson/ #artificialintelligence #engineeringleadership #customerexperience #enterprisesoftware #productdevelopment #geekwirepodcast #microsoftalumni #techinterviews #radanderson #qualtrics

The Daily Beast reveals a chaotic scene at Elon Musk's Tesla diner grand opening, where patrons faced two-hour waits and unsatisfactory food in oppressive heat. Despite the intention for a unique experience, disorganized service and long lines marred the event, leaving customers frustrated. For more on this disappointing launch, check out the full article. #TeslaDiner #ElonMusk #CustomerExperience #FoodReview #ServiceQuality https://www.thedailybeast.com/inside-elon-musks-chaotic-tesla-diner-opening-with-frazzled-staff-long-queues-and-soggy-food/

Civic leaders have to contend with outdated legislation, legacy technology systems, and complex data sets and siloed processes. Government agencies are often held to higher standards than private companies, but with fewer resources and more constraints.

Read more https://lttr.ai/AgiDE

And this is why everyone hates travel. Booked on a flight for 5 pm tonight. Delta cancels it and puts me on a flight at 6 am tomorrow. Will the airline compensate me for having to get up at 2 am? Of course not.

I get tired of focusing on #CustomerExperience professionally while companies demonstrate so little care about customers' experiences.

GS Retail has appointed former anchor Baek Ji-yeon as Customer Experience Advisor, aiming to enhance customer trust and corporate value through strategic brand and media initiatives.
#YonhapInfomax #GSRetail #BaekJiYeon #CustomerExperience #BrandStrategy #MediaConsulting #Economics #FinancialMarkets #Banking #Securities #Bonds #StockMarket
https://en.infomaxai.com/news/articleView.html?idxno=72157

From Amazon to InnoSearch! Rob described our platform as a "wonderful, frustration-free experience" when searching for his coffee maker, and he loved the ability to compare retailers.

Ready to switch to a smarter way to shop? Explore InnoSearch today at www.innosearch.ai

Government digital leaders have to contend with outdated legislation, legacy technology systems, and complex data sets and siloed processes. They're often held to higher standards than private companies, but with fewer resources and more constraints.

Read more https://lttr.ai/AgXty

Praktisch handboek voor klantbelevingsmanagement

Voor organisaties die aan de slag willen met klantbelevingsmanagement is een praktisch handboek ontwikkeld. Het handboek begeleidt medewerkers binnen de publieke sector stap voor stap bij het opzetten en uitvoeren van een Overheidsbrede Customer Experience Volwassenheidsscan (CX-Volwassenheidsscan). Hierbij staat de ervaring van burgers en ondernemers centraal.

Lees verder en bekijk het handboek: https://www.digitaleoverheid.nl/nieuws/praktisch-handboek-voor-klantbelevingsmanagement/.