Kevin Karhan :verified:<p><span class="h-card" translate="no"><a href="https://social.mootech.eu/@maxine" class="u-url mention" rel="nofollow noopener" target="_blank">@<span>maxine</span></a></span> +9001%</p><p>I think <a href="https://infosec.space/tags/DB" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>DB</span></a> managment should be forcibly swapped for <a href="https://infosec.space/tags/JR" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>JR</span></a> managers and sent to <a href="https://infosec.space/tags/Japan" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Japan</span></a> to learn <a href="https://infosec.space/tags/ServiceCulture" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>ServiceCulture</span></a> from the basics.</p>
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#ServiceCulture
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Rant re: "Service Culture"...
Business Development Service Management (BDSM) is a collection of responsible leadership practices that emphasize contractual binding of human resources, diligent training of subordinates, strict process control, celebration of market dominance and embracing painful setbacks. 
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@jon did they fix the #Website as well?
Cuz that would be real #ServiceCulture that #DB needs to copy...
Infosec.SpaceKevin Karhan :verified: (@kkarhan@infosec.space)@jon@gruene.social consider escalating this to @BNetzA@social.bund.de and @EUCommission@ec.social-network.europa.eu because they are the ones that could tell them *"YOU FIX THIS - NAOW!"*...
- Reminds me of #DB getting slapped by court for refusing to let #Austrians buy #BahnCard and pay via #SEPA money order...
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In fact they are so obsessed with #ServiceCulture they made #VendingMachines talk...
@nuvanda #DB really needs to have their staff trained in,terms.of #ServiceCulture with an #ExchangeYear at #JR.
I just doubt anyone at #JapanRail wants to work at #DeutscheBahn...
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@demi7en @thejapantimes also what's wrong with using #PublicTransport?
#JR has excellent #ServiceCulture and compared to basically anywhere else, buses and trains are so clean and well maintained...
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@dx @mbonsma had it often enough to avoid it and rather rent a car or take a flight, cuz then I can blame myself's bad planning [car] or at least have #EU #PassengerRights to reimburse me on an already pretty reliable transport [planes]...
IMHO #DB should take lessions on #CustomerCare and #ServiceCulture from #Japan's #JR!