joe•iuculano :mastodon:<p>« <a href="https://masto.ai/tags/AirCanada" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>AirCanada</span></a> says it made a mistake in rejecting some <a href="https://masto.ai/tags/Compensation" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Compensation</span></a> <a href="https://masto.ai/tags/Claims" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Claims</span></a> from thousands o travellers affected by <a href="https://masto.ai/tags/DelayedFlights" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>DelayedFlights</span></a> due 2 computer malfunctions.<br>In messages 2 some customers, the airline initially said the information technology fumble was out o its hands, relieving it of obligations 2 pay compensation.<br>When contacted by The Canadian Press on Friday, the Montreal-based airline said the [initial] response stemmed frm n error.</p><p>Complainting is effective :)</p><p><a href="https://www.ctvnews.ca/business/air-canada-walks-back-compensation-denials-after-thousands-delayed-due-to-tech-issues-1.6434399" rel="nofollow noopener" target="_blank"><span class="invisible">https://www.</span><span class="ellipsis">ctvnews.ca/business/air-canada</span><span class="invisible">-walks-back-compensation-denials-after-thousands-delayed-due-to-tech-issues-1.6434399</span></a></p>